Digital BPaaS & BPO for Insurance
In today's dynamic insurance landscape, client priorities are rapidly evolving. Insurers are juggling talent shortages, complex legacy systems and rising costs. At the same time they must grow the business and remain resilient. They also want to maximize the value of technology investments and provide exceptional customer experience.
NTT DATA understands these priorities and delivers tailored digital solutions.
We are an industry leader with more than 50 years of global IT services experience. We build and implement a digital business process ecosystem to solve industry challenges and optimize your operations’ environment. We will transform your value chain for claims processing, improve user experience and incorporate tailored solutions. These solutions increase operational efficiency, deliver faster time to market, enhance user experience and enable omnichannel communication.
85%
projected boost in stakeholder satisfaction through innovative digital transformation.
40%
reduction in time-to-market while introducing new products.
80%
faster pricing and rate updates, enabling agile response to market changes.
70%
reduction in claims processing time through automation.
Our services
Insurance Product/Dev Setup
We support setting up insurance products, from initial development to deployment. This includes defining features, pricing and underwriting guidelines.
Enrollment
We efficiently onboard new policyholders by simplifying the enrollment process, providing a smooth and hassle-free experience for customers.
Policyholder Services & Administration
We handle all aspects of policyholder services and administration, including policy issuance, updates and inquiries.
Claims Management
We streamline the claims process with our comprehensive claims management solutions, from submission to settlement, providing prompt and fair resolution.
Policy Administration & Management
We do end-to-end policy processing including application, issuance, underwriting, maintenance and commissions administration. We do entire policy processing including application, issuance, underwriting, maintenance and commission administration.
Underwriting Services
We leverage our expertise in underwriting to assess risks accurately and make informed decisions, optimizing profitability while maintaining compliance.
Fraud & Risk
We protect your business from fraudulent activities and mitigate risks with our robust fraud detection and risk management solutions.
Group Management
We set up, support and manage payment and payment reconciliation effectively and efficiently.
Our key strengths
-
100+ insurance clients
-
7,000+ insurance practitioners
-
Second-largest life and annuity TPA
-
$1.2B+ global insurance annual revenue
-
Among top 10 leaders in digital and business services
Mastering the art of insurance operations sourcing
New research from the Everest Group explores how insurance enterprises can master the art of insurance sourcing and achieve transformation across key processes in the value chain.