Digital BPaaS for Health Plans
NTT DATA provides end-to-end health plan services including BPaaS to streamline operations, improve productivity, and strengthen cash flow. We seamlessly integrate into your core admin platform with a host of our IP and third-party applications, portals and cloud infrastructure.
When you partner with us, you can focus on strategic initiatives that drive growth and care quality so that you start realizing value-based care and business outcomes in as few as 90 days.
We’re a Healthcare Payer Leader
NelsonHall ranked NTT DATA as a Leader in three categories as part of its 2023 Healthcare Payer Operational Transformation NEAT report. Download your copy to learn how we’re helping our clients succeed in healthcare payer operational transformation, member services and care management.
Our services
Back Office
Streamline claims processing, billing, customer service, enrollment and more, and adopt payment integrity solutions that add value.
Front Office
We offer a wide range of administrative solutions for health plans, including sales and enrollment call centers and direct marketing.
Middle Office
Lower costs by focusing on improved outcomes with care management, disease management, utilization management, on-site nurse support and telemedicine.
Digital Transformation and Cost-Effective Care
In new research, NTT DATA and ISG explore insights to help health plans move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.
Our Health BPaaS Blog Series
Read our five-part blog series covering everything from how health plans can address digital roadblocks to enabling growth and business performance.
The Five Imperatives Health Plans Need to Consider for Enabling Growth While Improving Financial Health
How can health plans address and overcome roadblocks to providing the much-needed new digital consumer experience?
How Digital BPaaS Is Enhancing the Experience
Health plan members and care providers are increasingly frustrated in their search for an integrated, seamless experience that offers clear communication and guaranteed confidentiality.
Addressing Medical Spend Management and Administrative Costs
You already know if your health plan doesn’t spend 80–85% of patients’ premiums on care, you will be forced to pay a rebate to your policyholders, resulting in lost revenue.
Understanding Data and Analytics as a New Asset
Ready access to a holistic patient view is the only sustainable way to deliver value-based care, and it requires fully automated processes.
Overcoming Automation Anxiety
Most health plans understand that automating tasks can help them save time and money, but they may still be hesitant to adopt intelligent automation.