Technology spurs the future of rail

Where’s my railcar? Customers gain new visibility into time and place

Technology innovation is critical to improving supply chain efficiencies. For instance, the trucking industry has deployed technologies that give its operators valuable real-time information on the location and status of shipments.

For Trinity customers, that visibility into the location and health of their freight is crucial to making delivery commitments. They want a one-stop shop for the production and leasing of railcars and the technology that allows them to monitor their cargo at every step of the journey.

“More than two-thirds of the lifecycle of a railcar shipment is spent at the first and last mile,” says Trinity's VP of Services Expansion and Disruptive Technology Development, Jim Pang. “But typically, railcar tracking technologies are sparsely deployed there. Knowing where a car is on demand can help customers monitor shipments and guide their planning and execution up and down the supply chain.”

TrinityRail integrated IoT technology that provides real-time intelligence on rail equipment location, condition and status. And advanced analytics, machine learning, telematics and various traditional RFID rail data sources to provide actionable insights into railcars and cargo. Customers can view:

• GPS-enabled railcar tracking
• Network anomalous events with real-time terminal dwell and weather overlays
• Customizable shipment triggers and alerts to push-notify users to take action
• Enriched car location message (CLM) data that's transformed to surface exceptions
• High railcar impact events, product security (via digital) and undesired movement detection
• Data science-engineered ETA tools to enhance logistics coordinator planning and execution
• Predictive maintenance model application to reduce expenses

Staying on track through a proven, long-term partnership

Trinity’s partnership with NTT DATA began in 2018 with the deployment of Enterprise Application services to its human resource and finance applications. After that, NTT DATA assisted Trinity with Digital Workplace services to transform its service and help desk operations. As a result, the help desk closes over 70,000 tickets per year on the first call.

In addition, in 2018 NTT DATA supported the divestiture of Arcosa, which was comprised of Trinity’s infrastructure-related businesses. It was a significant effort that involved standing up a $1.7 billion company from scratch.

“Our use of Hybrid Infrastructure Managed Services and Application Management services was integral in getting that infrastructure stood up,” says Trinity Industries Chief Information Officer Relle Howard. “We migrated 200 applications and thousands of daily transactions. Arcosa went live on day one with almost no interruption. It was a phenomenal result.”

Based on the Arcosa success, Trinity worked with NTT DATA when relocating its headquarters. The company moved its internally operated data center to a managed services co-location, standing up new core infrastructure, network and cybersecurity services on a tight timeline. Each phase went live without business interruption.

A new platform delivers valuable real-time insights

These insights are delivered on Trinsight^TM, a digital platform that monitors sensor-equipped railcars (and their freight) from origin to destination. As a result, customers have real-time, track-level visibility, can identify whether doors or hatches are open, assess and optimize freight capacity and track other key performance metrics.

“Advancements like Trinsight are critical to delivering goods for the good of all,” says Howard. “But we can’t do it alone. Partners like NTT DATA are critical to the success of our technology initiatives.”

Full steam ahead with technology for all

For many IT organizations, customers and employees are two sides of the same coin. While Trinity’s intelligence and analytics technologies serve the needs of its customers, the company wants equally robust technology for its workforce. The guiding mission of its foundational approach to IT is to provide and maintain a productive work environment for employees.

Trinity modernized:

• Server networks
• Router firewall infrastructure
• Cybersecurity controls
• Governance, risk and compliance policies
• Digital workplace operations

The goal is to ensure that employees have friction-free access to the applications, networks, laptops and phones that allow them to be productive from the start.

“It was a foundational shift in our mission for providing and maintaining a productive work environment,” says Howard. “It allowed us to scale. And it allowed us to stay modern.”

All the bells and whistles for business operations

In addition to serving the needs of customers and employees, Trinity ensures it has the technology needed to streamline business operations and accelerate the velocity of business transactions. For example, when acquiring new customers, the company relies on customer relationship management (CRM) tools that guide every step of the transaction, including providing a proposal, getting the bid, and being awarded the work. Now, Trinity uses the CRM tool to track opportunities through all its business lines.

Trinity ensures it has the technology needed to streamline business operations and accelerate the velocity of business transactions.